Refund and Cancellation Policy

This policy explains how cancellation, refunds, and unused credits work on KemaFox. It forms part of our Terms of Service.

1. Cancelling a subscription

You can cancel your subscription at any time from your account settings. Cancellation stops future renewals; your access continues until the end of the billing period you have already paid for. We do not automatically prorate or refund the current period on cancellation, except where required by law.

2. Subscription refunds

If you were charged in error, charged after cancelling, or the Service was materially unavailable, contact hello@kemakema.com within 14 days of the charge and we will review your request and refund where appropriate. Refunds are issued to the original payment method.

3. Credits and top-up packs

Credits are a prepaid right to use the Service, not money and not a stored-value instrument. Credits included in a subscription are valid for the periods described at checkout and do not convert to cash. One-time top-up credits are refundable while unused, on request within 14 days of purchase; once credits have been used to generate lessons, the used portion is non-refundable because the underlying processing has already been performed.

4. How to request a refund

Email hello@kemakema.com from your account email with your account details and the charge in question. We aim to respond within 5 business days.

5. Statutory rights

Nothing in this policy limits any refund or cancellation right you have under applicable consumer law.

6. Contact

Refund and cancellation questions: hello@kemakema.com